For families

Let your child order on their own

Your child can pick their own lunch at home, in class or with the school code. They see only meals that suit them, and you stay in charge of paying.

Turn it on

You set this up for each child. Only a guardian with full access can change it.

Open Family and choose your child.
In “Let Maya order” (with your child’s name), turn on the switch.
Check the “Username” we suggest. Your child types it with the school code.
Choose “Set PIN”, pick 6 digits (recommended) or 4, type it twice and choose “Save PIN”.
Choose how lunches are paid for (below), then choose “Save self-ordering”.

Good to know: A 4-digit PIN works on your own devices and in class, but not with the school code.

Where your child signs in

“Where Maya can sign in”, on your child’s page, lists the ways that work:

At home: on a family tablet or computer, choose “Set up this device” under “Home devices”, then “Hand to Maya”. Your child taps their name and types the PIN.
In class: the same way, when the teacher starts the class kiosk.
Anywhere: on the kids’ sign-in, with the school code, their username and a 6-digit PIN, if your school allows it.

What your child sees

Luncheezy checks each meal against the allergens listed on it and your child’s profile. Your child sees:

Only meals that suit their allergies and diets. They can never override an allergy.
Only the lunches your school opens to children ordering themselves.
One meal per lunch, and only before the cutoff.
Meals over their spending limit, if you set one, marked as over it.

Good to know: Until your child’s allergies and diets are filled in, you approve every lunch they pick. See Add your children and their allergies.

How paying works

Your child never pays by card. There are two ways:

“Needs my approval” (the default): each lunch your child picks comes to you by email and under “Needs attention” on Order. Choose “Approve & pay”, or decline it. If nobody approves it by the cutoff, it expires.
A spending limit: turn off “Needs my approval” and set a “Spending limit” per lunch, week or month. A lunch within it is ordered right away with the paying parent’s credit with that seller. Without enough credit, it comes to you to pay.

Forgotten PIN and shared devices

Forgotten PIN: on your child’s page, choose “Change PIN”. Your child is signed out everywhere and uses the new one.
Locked after too many tries: wait until the time shown, or choose “Unlock PIN”. Locked for the day? A new PIN unlocks it.
Shared devices: remind your child to choose “Sign out”. Class kiosks and devices shared by several children also sign out after a few minutes without use, and a school-code sign-in after 15.
To sign your child out yourself, use “Log out” or “Log out everywhere” under “Signed in now” on their page.

Still need help?

Parents: your school’s lunch team knows your menu, prices and dates best. For anything else, email [email protected]. A person replies within one business day, in English or French.