FAQ
Questions and answers
For schools, parent councils, parents and caterers. Can’t find your question? Write to us.
Schools and parent councils
How do we get started?
Start free: sign up with your email, tell us about your school and follow the “Get started” checklist in the app.
We confirm every new school, usually within one business day. Until then, up to 10 families can join and card payments stay off; everything else works.
We’re a parent council without incorporation. Can we take payments?
Yes. Stripe lets an unincorporated council sign up through one volunteer as the account holder. We’ll walk you through it.
Can we keep our caterer?
Yes. Invite them and they get paid directly. You can also run lunches yourselves, or do both.
Some families pay cash. Is that OK?
Yes, on the School and Unlimited plans. Cash, cheques and e-transfers are recorded alongside card payments. On Starter, families pay by card.
Can we import our class lists?
Yes. Import classes and children from a spreadsheet (CSV), with a preview before anything is saved.
Who can see children’s allergies?
Only the people whose job needs them, and each sees only what they need. Kitchen staff, volunteers and caterers see allergy codes and severity, never notes.
Parents
Do parents pay any fees?
No. The price on the menu is what parents pay. If your school sets a late-order price, it shows before ordering.
What if I cancel?
Before the cutoff, choose full credit or a refund to your card. A refund doesn’t include the card processing fee, which the card network doesn’t return.
Does credit expire?
Never. It’s kept for the school or caterer it came from, and used automatically on your next order.
What happens on a snow day?
If the school cancels, families get the full amount back as credit or a refund.
Do I need to install an app?
No. Luncheezy works in any modern browser on a phone, tablet or computer. You sign in with a code sent to your email or phone, or with a passkey.
Can my child order for themselves?
If you turn it on. They see only food that’s safe for them, and you approve each order or set a spending limit.
Where do I find my school’s code?
Your school shares it, usually in the lunch program email or newsletter. If your school doesn’t use Luncheezy yet, tell them about us.
Caterers
How does a caterer join?
A school using Luncheezy invites you. You create your business, accept the caterer terms and connect your own Stripe account.
What do caterers see about children?
For each lunch: first name and last initial (or a label code, if the school prefers), class, and allergy codes with severity, for lunches from a week back to two weeks ahead. Never notes, last names or families’ contact details.
Who sets the menu?
The school owns the menu. You can flag allergen info to the school when a recipe changes.
How do caterers get paid?
Families pay you through your own Stripe account, and Stripe pays out to your bank. Payouts list the schools and orders they cover.
Money
What does it cost the school?
Starter has no setup or monthly fee: 25¢ per paid lunch, plus Stripe’s card fees, taken from sales. School is $39 a month and Unlimited $89 a month, September to June. The pricing page has a cost calculator.
Where does the money go?
Card payments are made on the seller’s own Stripe account (the school, the parent council or the caterer), so the money goes straight to them. Luncheezy’s fee comes out of each sale.
Can we raise money with our lunches?
Yes. Set your menu price above cost and the difference is yours. The profit report shows what each lunch raised.
Privacy
Where is our data stored?
Our database, files and backups stay in Canada. Stripe (payments), MailerSend (email) and Plivo (text messages) process limited data outside Canada. Dietary info is never sent by email or text.
How does Luncheezy handle Quebec’s Law 25?
Parents give express consent before any allergy or diet is saved, and can withdraw it. Luncheezy and each school name a privacy officer. Families can download or delete their data, and children’s records are anonymized 12 months after they leave the school.
Is everything in French?
Yes. The website, the app and every email, in both languages.
Our board needs a privacy review.
Write to our privacy officer. We’ll explain how Luncheezy handles children’s data, which services we use and how long we keep things.