Family terms of use

Who these terms are for

These terms are an agreement between you and Meiko Technologies Ltd. (“Luncheezy”, “we”), which operates Luncheezy. They apply to parents and guardians who use Luncheezy to order school lunches (“you”), and to children who sign in with a parent’s permission.

Your school, parent council or caterer sells the lunches (“the seller”): it sets the menu, the prices and the deadlines, and it is responsible for the food. Luncheezy provides the ordering and payment service for the seller. You accept these terms when you join a school or accept an invitation. If you don’t agree with them, please don’t use Luncheezy.

Your account

• You sign in with a one-time code sent to your email or phone, or with a passkey. Keep your email address and phone number current, and never share a sign-in code.
• Your account is for you alone. Add only children you are the parent or guardian of, or that you are allowed to order for.
• You can invite another parent or guardian to share your children. Each person has their own account, and you choose whether they can order and pay.
• You are responsible for what happens in your account. If you think someone else got in, tell us right away at [email protected].

Children’s accounts

Child sign-in is off unless your school offers it and you turn it on. Children sign in with a username and a PIN. They see only food that’s safe for them according to the allergy information on file, pick one meal per lunch, and only before the cutoff. Children can never override an allergy check, and they never pay.

You choose how their orders work: you approve each one and pay for it, or you set a spending limit, so their orders within it are paid from your credit and anything else waits for you. A child with no allergy information on file always needs your approval.

Ordering and prices

• Prices include everything: nothing is added at checkout. Luncheezy’s fee is paid by the seller, never by you.
• If your school accepts late orders after the cutoff, a late-order fee may apply. It’s included in the price you see before you order, and late orders are final.
• Your order is confirmed when your payment goes through, or when your credit covers it. The seller may limit how many of a meal it sells.
• If a meal’s allergen information changes after you ordered it, we tell you, and you can cancel it for the full amount until the lunch day starts.

Paying

• You pay the seller directly by card (including Apple Pay and Google Pay) through Stripe. Your receipt names the seller. Your card details go to Stripe, never to us. An online payment must be at least $0.50.
• Your credit with the seller is used first, automatically.
• If the seller accepts cash, cheques or e-transfers, it tells you how and when to pay. Lunches can be held until your payment arrives and released if it doesn’t.
• If you think a charge is wrong, please contact the seller first. If you dispute a card payment with your bank and the bank refunds you, the lunches still ahead are cancelled; for lunches already served, any credit you have is used and the rest is a balance you owe the seller. New orders with that seller pause until the balance is settled with them.

Changes, cancellations and absences

• Before the cutoff, you can change an order. Money from items you remove goes to the new ones first; the rest comes back as credit, and anything extra is paid at checkout.
• Before the cutoff, you can cancel an order and choose: full credit, right away, or a refund to your card minus processing fees. The processing fees are the share of Stripe’s card fee on your payment and Luncheezy’s fee on those lunches, if any: they have already been paid and aren’t returned to the seller. We show you both amounts before you confirm. Refunds take 5 to 10 business days; if one fails, the amount becomes credit.
• Anything you paid with credit comes back as credit. A refund to your card isn’t possible if the payment wasn’t by card, is being disputed, or the seller’s payment account has closed; you then get full credit.
• After the cutoff, orders can’t be changed or cancelled, except for a change to a meal’s allergen information (above).
• If your child will be away, mark them absent in the app. Before the cutoff, you get full credit. After the cutoff, you get full credit if your school’s absence policy gives credit and you mark the absence before its absence deadline; the app shows you the policy. Absences are credited, never refunded to a card.
• If the seller cancels a lunch (a snow day, for example), you get the full amount back, including any late-order fee, as credit or as a refund to your card: the seller chooses. If you had cancelled that lunch for a refund in the 48 hours before, the fees we withheld are returned too.
• If you cancel a lunch you haven’t paid for yet (cash, cheque or e-transfer), you owe nothing for it.

Credit

Credit never expires. It belongs to the parent or guardian who paid, stays with the seller it came from at your school, and is used automatically on your next order with that seller. Credit from a payment under dispute is set aside until the dispute ends.

If the seller stops selling at your school, credit that came from a card payment is refunded to that card in full; other credit is returned to you by the seller. When you leave the school, or when your account is deleted, credit that came from a card payment is refunded to that card minus the non-refundable processing fees, as for a cancellation refund; the app shows you both amounts first. Credit is never refunded at any other time.

Allergies and diets

You give express consent before you add your child’s allergies and diets, and you can withdraw it in the app. Keep them accurate and up to date: Luncheezy can only check what it knows.

Luncheezy shows the allergen information the school or caterer enters for each meal and checks your orders against your child’s allergies. A meal that contains something your child is severely allergic to (or an allergy whose severity isn’t set) is blocked; most other conflicts ask you to confirm first. School staff ordering for you can’t confirm for you.

Luncheezy can’t guarantee that a meal is free of an allergen. Ingredients, kitchens and cross-contact are outside our control, the information comes from the seller, and a child with no allergy information on file isn’t checked. Always tell your school about your child’s allergies and follow its allergy plan.

Using Luncheezy fairly

• Use Luncheezy only to order and manage your family’s school lunches.
• Don’t pretend to be someone else, or add children you aren’t allowed to order for.
• Don’t try to reach information that isn’t yours, test or disrupt the service, or use automated tools to collect information from it.
• Be respectful in the requests and messages you send to your school and to our support team.

If an account breaks these terms or puts children or other families at risk, we may suspend it. We’ll tell you why, unless that would put someone at risk.

Privacy

Our privacy policy explains what we collect, who can see it, where it’s kept and your rights. Your school’s privacy officer is listed in the app.

Leaving and deleting your account

You can leave a school or delete your account at any time, in the app. A deleted account is removed after a 30-day grace period, and we email you a link to cancel. Before you leave or ask for the deletion, the app asks you to settle a balance you owe and lunches still ahead (you can cancel them). Credit that came from a card payment is refunded to that card minus the non-refundable processing fees when you leave the school or when your account is deleted; the app shows you both amounts first. Other credit (from cash, for example) can’t go back to a card: ask the seller to return it before you go, or you give it up when you confirm. We keep financial records as the law requires, with your name removed. If your school stops using Luncheezy, we tell you by email.

Our responsibility

We work to keep Luncheezy available and accurate, but it can sometimes be unavailable or contain errors. The seller is responsible for the food, its preparation, its labelling and its delivery, and for the information it enters.

We are responsible to you, as the law provides, for losses caused by our fault or by our failure to provide the service as these terms describe. We aren’t responsible for losses caused by the seller or your school, by events outside our reasonable control, or by incorrect information someone else entered. Nothing in these terms limits the rights you have under consumer protection law.

Governing law and disputes

These terms are governed by the laws of British Columbia and the federal laws of Canada that apply there. If you live in another province, you also keep the protection of its consumer laws, and you can bring a claim before the courts where you live.

If you have a problem, write to [email protected] first: most things can be solved quickly. In Quebec, these terms are presented in French first, and you may choose to read and accept them in English.

Changes to these terms

The version and date at the top of this page tell you which terms apply. If we change them in a way that matters, we tell you by email ahead of time and ask you to accept the new version in the app. If you don’t accept it, you can delete your account. A change never applies to orders you already placed.

Contact

For a question about a menu or a lunch, your school’s lunch team knows best. For help with your account: [email protected]. Privacy questions: [email protected]. By mail: Meiko Technologies Ltd., 4648 Lakelse Avenue, Terrace, BC V8G 1R2, Canada.