Caterer terms

Who these terms are for

These terms are an agreement between Meiko Technologies Ltd. (“Luncheezy”, “we”) and the caterer or other food business that sells lunches at schools through Luncheezy (“you”). The owner who accepts them, when creating your caterer account or accepting an invitation to own one, confirms they are allowed to do so for the business. The staff you invite use Luncheezy under these terms.

Your arrangement with each school, such as what you cook, your prices to the school and delivery, is between you and that school. The school’s own terms of service and the family terms also shape how lunches are sold.

Your caterer account

• Owners use two-step sign-in, with an authenticator app or a passkey.
• Invite each person who works with you under their own name, and remove them when they leave.
• You have one Stripe account for all the schools you serve.
• Keep your business details current: your legal name, mailing address and contact details appear on families’ receipts.

Working with schools

• A school invites you to sell at that school. The school keeps its menus in Luncheezy; you see them, and you can flag allergen information on a meal for the school to correct.
• To cancel a lunch, ask the school: the school cancels it, and families get the full amount back from you.
• If you agree to pay a school a commission, Luncheezy shows it in the school’s reports; it doesn’t collect it.
• You or the school can end the relationship once no lunches are ahead.

Food and allergens

You’re responsible for the ingredients, the accuracy of the allergen information you give the school, labelling, preparation, storage and delivery. Tell the school at once if a recipe or an ingredient changes. Luncheezy checks orders against the allergens listed on each meal, but it can’t guarantee a meal is free of an allergen.

An allergy whose severity isn’t set is shown to you as severe, and a child with no dietary information on file is flagged: treat that child as having a severe allergy.

Prep lists, labels and lunch day

Use the prep totals and labels in your workspace to prepare each school’s lunches, label each lunch with the name or code the school chose, and deliver them as agreed with the school. Label files are made when you print them and never stored by Luncheezy.

Children’s information

You see a first name and last initial, or only a label code if the school chooses, with the class and allergy codes and severity, for lunches from 7 days back to 14 days ahead, and prep totals. You never see last names, diets, dietary notes, EpiPen flags, prices paid or parents’ contact details. Every time you open children’s names or print labels, it’s recorded in the school’s audit log.

• Use this information only to prepare, label and deliver lunches, and never to contact families or for marketing.
• Share it only with the staff who need it, don’t copy it elsewhere or keep it longer than you need to, and dispose of printed lists and spare labels securely.
• Tell us right away at [email protected] if you think it has been lost, stolen or seen by someone who shouldn’t have seen it, and help us and the school deal with it.
• Follow the privacy law that applies to your business.

For your own team’s information in Luncheezy, we act as your service provider, with the same commitments as our data processing agreement.

Payments, fees and payouts

• You are the merchant of record for your lunches: families pay you directly through your Stripe account, your name is on their receipts and card statements, and Stripe pays you out to your bank. During setup, you accept Stripe’s own terms (the Stripe Connected Account Agreement, which includes the Stripe Services Agreement). Stripe charges its card processing fees to your account.
• Luncheezy’s fee is 25¢ for each paid child-lunch, or 10% of what the family paid by card if that’s less, taken from each card payment. If the school has a School or Unlimited plan, there’s no Luncheezy fee on your sales there, and your lunches count toward its lunch days. There’s no fee on the part paid with credit. You get a monthly statement of our fees.
• Nothing is added to what families pay. Refunds go through Luncheezy, not the Stripe dashboard, so every family’s balance stays correct.
• Card disputes land on your Stripe account. Luncheezy prepares the evidence and you decide whether to submit it. If a dispute is lost, you bear the amount and Stripe’s dispute fee, and we refund our fee on those lunches.
• You are responsible for the taxes on your meals.

When you stop serving a school

Once no lunches are ahead, you or the school can end the relationship. Families’ credit with you at that school that came from a card payment is then refunded to their cards in full, from your Stripe account. Credit that no card backs (a cash overpayment, for example) stays on the family’s balance, and the school’s finance staff are told so it can be returned; it remains owed to the family.

Keep your Stripe account open for at least 180 days after your last sale: refunds and disputes stay with the account that took the payment.

Suspension and closing your account

We can suspend a caterer account that breaks these terms, puts children or families at risk, or looks fraudulent. We tell you why and give you a chance to fix the problem first, unless the risk is urgent. You can close your caterer account once you no longer serve any school: write to [email protected]. We keep financial records for 7 years, as tax law requires.

Warranties and liability

We provide Luncheezy with reasonable care and skill, and as these terms describe. We don’t promise that it will always be available or free of errors, and we don’t make any other promise about it, to the extent the law allows.

Neither of us is responsible to the other for indirect losses, such as lost profits. Our total responsibility to you for all claims in any 12 months is limited to the greater of the fees you paid us in those 12 months and CAD 500. These limits don’t apply to losses caused by gross negligence or intentional misconduct, to refunds we owe you, or where the law doesn’t allow them. You are responsible for claims that arise from your food and the allergen information you give schools.

Governing law and changes

These terms are governed by the laws of British Columbia and the federal laws of Canada that apply there, and the courts of British Columbia decide any dispute. Before going to court, write to us and we’ll try in good faith to settle the problem within 30 days.

The version and date at the top of this page tell you which terms apply. If we change them in a way that matters, we tell your owners by email at least 30 days ahead, and an owner accepts the new version in the app. In Quebec, these terms are presented in French first.

Contact

Questions about these terms: [email protected]. Help with your account: [email protected]. Privacy: [email protected]. By mail: Meiko Technologies Ltd., 4648 Lakelse Avenue, Terrace, BC V8G 1R2, Canada.