For families

Cancel a lunch or mark your child absent

Before the cutoff you can change or cancel a lunch. When your child is away, mark them absent. Here’s what you get back.

Cancel a lunch before the cutoff

Your school sets the cutoff. The lunch’s page shows it after “Change until”.

Open Orders and choose the lunch.
Choose “Cancel lunch…”. With several children on the lunch, choose “Cancel a lunch” and tick whose to cancel.
Pick how you get the money back. Your school’s usual choice is already selected.
Choose “Cancel lunch” to confirm.

“Keep $6.00 as credit”: the full amount, right away, for any lunch from the same seller. It never expires.
“Refund $5.52 to Visa ••4242”: the amount minus the card processing fees, which aren’t refundable, in 5 to 10 business days.

Good to know: A lunch paid with credit comes back as credit. If a meal’s allergen information changed after you ordered, you get the full amount back either way.

Change an order instead

On the lunch’s page, choose “Edit order” and make your changes.
Choose “Save changes”. If the new order costs more, the button reads “Pay” with the difference instead.

If it costs less, the difference comes back as credit. To remove everything, cancel the lunch instead.

Mark your child absent

Sick day? Mark your child absent so the school knows, and get credit when it applies.

Open Orders and choose the lunch.
Choose the button that marks your child absent, like “Mark Maya absent · get $6.00 credit”. With several children, choose “Mark absent”, then one child or all of them.
Changed your mind? Choose “Undo” in the message, or “Undo absence” on the lunch’s page.

Before the cutoff: the full amount comes back as credit.
After the cutoff, until your school’s absence deadline: full credit if your school gives it, or attendance only.
After the absence deadline, or if your school didn’t set one: absences are closed. Tell the school directly.

Good to know: You can undo an absence until the absence deadline (or the cutoff, if there’s no deadline), as long as its credit hasn’t been spent.

After the cutoff

Once the cutoff passes, the order is final: “Edit order” and “Cancel lunch…” say when changes closed. You can still mark your child absent until the absence deadline, if there is one.

Good to know: Late orders, if your school takes them, are final from the start.

When the school cancels a lunch

If the school, parent council or caterer cancels a lunch, on a snow day for example, you get the full amount back without doing anything. The same goes if they cancel just your child’s order.

The seller chooses credit or a refund to your card. Nothing is kept for fees.
We email you what comes back for each child.
Cancelled that lunch for a card refund in the 48 hours before? The processing fees kept come back too.

Still need help?

Parents: your school’s lunch team knows your menu, prices and dates best. For anything else, email [email protected]. A person replies within one business day, in English or French.