How credits work

Where credit comes from

You get credit when:

• You cancel a lunch before the cutoff and keep the amount as credit.
• You change an order and the new one costs less.
• You mark your child absent and your school gives credit for absences.
• The school, parent council or caterer cancels a lunch and returns the money as credit.
• A refund to your card can’t go through, so the amount comes back as credit instead.
• The school records a cash, cheque or e-transfer payment for more than you owe. The extra becomes credit.

For cancelling and absences, see Cancel a lunch or mark your child absent.

Credit belongs to one seller

Each lunch is sold by a seller: your school, its parent council or a caterer. Credit stays with the seller it came from and only pays for their lunches. For example, credit from a caterer’s lunch can’t pay for a parent council lunch.

Credit never expires.

How credit is used

You don’t need to do anything. At checkout, Luncheezy uses your credit with that seller first and shows it as “Credit applied” in the totals. If credit covers the whole order, there’s nothing to pay by card.

See your balance

When you have credit, the amount shows at the top of the app, like “Credit $12.00”. Choose it to open your credits, or:

1. Open Account.
2. Under Credits, choose the line with your balance.
3. Under “Balances”, see how much you have with each seller. Under “History”, see every credit added or used, and choose a line for its details.

Co-parents and getting credit back

Credit belongs to the parent who paid. If your co-parent paid for a lunch and you cancel it, the credit goes to them, and the dialog says so: “Keep $6.00 as credit for Jordan”. Each parent sees and uses their own credit.

There’s no way to turn credit back into money in the app. If you need it back, for example because you’re leaving the school, ask your school’s lunch team.