For schools and parent councils
Set up your school and payments
Follow the Get started checklist in the app, from two-step verification to your join code. Come back to it any time.
Start with Get started
Open Get started in the sidebar. Each step says whether it’s done and links to the page where you do it. If Luncheezy asks you to accept the Terms of service for schools and the Data processing agreement, select “Accept” to accept them for the school.
Good to know: Luncheezy confirms each new school, usually within one business day. Until then, up to 10 families can join, imported invitations wait and card payments stay off.
Turn on two-step verification
Admins and managers need it to use the staff tools, so Luncheezy asks the first time you open your school.
- Scan the code with an authenticator app, such as Google Authenticator, then enter the 6-digit code and select “Turn on”.
- Save your recovery codes with “Download” or “Copy”, tick “I saved these codes” and select “Done”.
A passkey also counts. Add one under Account, then Security and devices.
Add your details, year, classes and staff
- In Settings, under Legal details for emails, enter and save the legal name and mailing address. Families can’t be emailed about menus without them.
- To name your privacy officer, email [email protected].
- In Settings, then School year, select “New school year”, enter its name and dates, then select “Make active”. Add holidays and PA days with “Add closure days”.
- In Classes, select “New class”, or import your class lists.
- In Staff, select “Invite staff” and choose a role: Admin, Manager (with a preset such as Treasurer), Teacher, Volunteer or Kitchen.
Set up payments
Families pay the seller directly through Stripe: your school program, or your parent council if it runs lunches. Only admins set this up.
- Open Sellers and select your school in the list. If your parent group runs lunches and isn’t listed, select “Add seller”, then “Parent group”.
- On the seller’s page, select “Set up payments”. Stripe opens a pop-up where you sign in or create a Stripe login.
- Complete Stripe’s form (about 10 minutes) with the business details, a representative’s ID, the bank account and tax details. Your treasurer may have them.
- If Stripe needs more, select “Finish setup”. When it’s done, the status reads “Payments are on.”
To take cash, cheques or e-transfers, select “Change payment methods” on the seller’s page. Card payments and payouts each have their own section in Finance.
Share your join code
Your join code is on Get started and in Settings. Families enter it on the join page. Under Letter for families, select “Download letter (PDF)” for a printable page with a QR code, or open Newsletter text to copy the same words.
Good to know: If the code ends up where it shouldn’t, select “Reset code” in Settings. Families who already joined aren’t affected.
Still need help?
Parents: your school’s lunch team knows your menu, prices and dates best. For anything else, email [email protected]. A person replies within one business day, in English or French.
More answers are on the Help page.