For schools and parent councils

Your Luncheezy plan and billing

Settings → Billing shows your school’s plan and what it costs. Admins and treasurers choose or change the plan there, and find Luncheezy’s invoices and fee statements.

The plans

Every school starts on Starter. It’s free to join: whoever sells the lunch (your school, parent council or caterer) pays a small Luncheezy fee on each paid lunch, taken from the sale. There’s no fee on lunches paid with credit or Lunch support.

School and Unlimited are subscriptions, billed monthly from September to June or once a school year. They replace the per-lunch fee, allow more sellers and lunch days, and include the profit report. See prices and limits on the pricing page.

Good to know: Families never pay a Luncheezy fee. They see one all-in price, with nothing added at checkout. On every plan, Stripe’s card processing fee is paid by the seller.

Who sees billing

Only your school’s admins and treasurers see Billing, in Settings. It shows:

Your plan: the plan, its status and price, the payment method and the next invoice.
This month: your lunch days so far and, on Starter, the Luncheezy fees taken from sales.
Invoices: Luncheezy’s invoices to your school. Open one, or download it as a PDF.

Choose or change your plan

You can choose School or Unlimited once Luncheezy has confirmed your school, usually within one business day.

Open Settings, then Billing. On Starter, the plans are on the page; otherwise choose “Change plan”.
Pick Monthly or Yearly, then choose a plan, for example “Choose School”.
Pay by card in the secure checkout. You come back to Billing once the plan is set up.

Upgrades start right away. Downgrades and moving back to Starter take effect at the end of the period, and switching between monthly and yearly happens on September 1. Yearly plans aren’t refunded. To update the card or billing details, choose “Manage billing” and confirm it’s you with your authenticator app or a passkey. Monthly plans pause in July and August unless you turn on “Keep billing in July and August”.

Good to know: Lunches never stop over billing. If a payment fails, update your payment method by the date shown to keep your plan; after that, your school moves back to Starter.

Monthly fee statements

On Starter there’s no invoice: Luncheezy’s fee is already taken from each sale. Instead, each seller that paid fees gets a statement on the 2nd of the next month. Open Finance, then Luncheezy fees, or choose “Monthly fee statements” on Billing. Each statement lists the lunches with a fee by lunch day, and downloads as a PDF or CSV. There’s nothing to pay.

When a caterer sells the lunch, the Starter fee comes out of the caterer’s sales, unless your school is on School or Unlimited.

Still need help?

Parents: your school’s lunch team knows your menu, prices and dates best. For anything else, email [email protected]. A person replies within one business day, in English or French.