For families
Add a co-parent
Share your children with another parent or guardian. Each of you signs in on your own, with the access you choose.
Invite a co-parent
You need full access to a child to invite someone for them.
- Open Family. Under Guardians, select “Invite a co-parent”.
- Enter their email.
- Under Children, tick the children to share.
- Under Access, choose what they can do (see below).
- Select “Send invitation”.
They get an email with a link that works once and expires after 7 days. They sign in or create their account, then select “Accept invitation”. Until then, it shows under Invitations, where the menu next to it lets you select “Resend invitation” or “Cancel invitation”.
Choose their access
- “Same access as you”: order and pay, change details and allergies, and manage who has access.
- “Can order and pay”: order lunches and pay for them. This is the default.
- “Can order, can’t pay”: order lunches. Someone with payment access pays for them.
- “Can view only”: see lunches, orders and details, but not order.
You can give at most the access you have. To change it later, open the menu next to their name and choose “Change access”.
Who pays
Each guardian orders and pays on their own, with their own card. Credit from a cancelled lunch goes back to the guardian who paid for it.
A co-parent who can’t pay builds the order, then selects “Ask Sam to pay” (with your name) on Review order. You get an email, and the lunch waits on your Order page under Needs attention: select “Approve & pay”.
You both see the children’s lunches in Orders, including ones the other paid for. If one of you already has a child’s lunch in an order, the Order page shows it to the other, so it isn’t ordered twice.
Remove a guardian
- Open Family. Under Guardians, open the menu next to their name.
- Choose “Remove from family”, then confirm.
They can no longer see or order lunches for those children. You can invite them again later. To remove someone from one child only, open that child’s page and, under Guardians, choose “Remove as guardian”.
Good to know: Every child needs at least one guardian with full access. A guardian marked “Restricted by the school” can only be changed by the school.
Still need help?
Parents: your school’s lunch team knows your menu, prices and dates best. For anything else, email [email protected]. A person replies within one business day, in English or French.
More answers are on the Help page.